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How Tell Touch’s Instant Feedback Product Supports the Charter of Aged Care Rights

In the realm of aged care, the importance of upholding the Charter of Aged Care Rights cannot be overstated. This charter ensures that care recipients receive safe, high-quality care, are treated with dignity, and have their identities and preferences respected. Two critical rights within this charter are the right to be listened to and understood, and the right to complain free from reprisal, with complaints dealt with fairly and promptly. Tell Touch’s Instant Feedback  product plays a crucial role in helping aged care providers meet these essential rights. Be Listened To and Understood Real-Time Feedback Mechanism The Instant Feedback product from Tell Touch enables care recipients and their families to provide feedback in real-time. This immediacy ensures that their voices are heard promptly, allowing for timely interventions and adjustments in care. The platform’s user-friendly interface makes it accessible for all users, ensuring that everyone, regardless of their technical profi
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Our Response to the Aged Care Data and Digital Strategy Draft - Includes Sour Grapes

Last month, the Department of Health and Aged Care released a draft " Aged Care Data and Digital Strategy " report, outlining a vision for leveraging technology to enhance the quality and efficiency of aged care services in Australia. The final report is due out in December. We read the AMA's response yesterday and thought we should put out our own. While the report espouses positive principles, it falls short in providing concrete measures for achieving its stated goals. The draft strategy says all the right things but doesn't really provide specific actions. It rightly emphasizes the importance of placing older Australians at the center of aged care delivery. No one would disagree with statements like this - but how will this be achieved? The report suggests older people should be able to: Communicate across the system Experience independence Receive high-quality and consistent care Be empowered to make informed choices Again, it's hard to disagree with that...

Proactive & Early Resolution in Aged Care: Tell Touch's Perspective on the ACQSC Complaints Report

As a leading provider of SaaS solutions for aged care, Tell Touch diligently follows industry developments, particularly those affecting the experiences of older Australians in care. The Aged Care Quality and Safety Commission's recent report on complaints about aged care services , spanning July 2022 to June 2023, provides crucial insights in line with our philosophy of early and proactive resolution of issues within aged care services. This inaugural report for providers examines the nature and resolution of complaints received by the Commission. It adheres to the Royal Commission's recommendations for greater transparency and a deeper understanding of the aged care experiences of older people. A key takeaway is the recognition of complaints as an essential source of intelligence, shaping regulatory and educational activities while underscoring the necessity for each service to have an internal complaints resolution process, as mandated by the Aged Care Act 1997 and the Aged

The Shortcomings of Relying on Staff to Submit Feedback on Behalf of Care Recipients

At the recent ACCPA National Conference, our conversations with numerous aged care providers revealed a prevalent trend: a significant number of providers still rely heavily on their staff to collect feedback and subsequently input it into risk management systems, with some even resorting to basic Excel Spreadsheets. This method, as recent research from Norway suggests, can dramatically affect the quality and impact of the feedback collected. The study shed light on the potential pitfalls of relying exclusively on staff to relay feedback on behalf of care recipients. In a preceding blog post (and as reported in the  Australian Aging Agenda ), we referenced Aged Care Quality and Safety Commissioner Janet Anderson's address at the ACCPA National Conference, emphasising the paramount importance of standard six - feedback and complaints. Commissioner Anderson passionately conveyed, "If you're listening to the people you're providing care for, then there is a much better ch

It's time for Government Grants for Digital Feedback Management Systems for Aged Care

The aged care sector has undeniably made great strides in the past year. As Aged Care Quality and Safety Commissioner Janet Anderson noted at the recent Aged & Community Care Providers Association conference, the entire community is united in their goal: every older Australian should have an excellent aged care experience. One significant way to ensure this happens? Feedback. "If you're listening to the people you're providing care for, then there is a much better chance of you getting it right … A provider who is leaning in actively towards their consumers, encouraging them to voice their views about their experiences - good, bad and indifferent - is a better provider." The Power of Feedback Feedback is the heartbeat of improvement. The ability to understand, address, and act on feedback can drastically transform the quality of care provided. As highlighted by Commissioner Anderson, when providers actively encourage their consumers to voice their experiences, the

Come see us at the ACCPA National Conference!

The ACCPA Conference is Australia’s largest aged care event. As usual, we'll be there. It is October 25-27 at the Adelaide Convention Center. We'll be at booth #126. Please come and visit us and say hi! Here is what ACCPA have to say about the conference: Discover the future of aged care by joining us at the highly anticipated ACCPA National Conference 2023! This exceptional event is a must-attend for all industry professionals seeking to stay at the forefront of developments and reforms. Immerse yourself in a dynamic atmosphere where innovation, collaboration, and excellence converge across three days of sessions, networking opportunities and an extensive trade exhibition. As the pinnacle event for the Aged Care Industry, the ACCPA National Conference will be an experience packed with thought-provoking keynotes, interactive sessions, engaging panel discussions, and innovative products and services, that will redefine the way we approach care for older Australians. Reserve your

Free Tickets to the Victorian Healthcare Week Conference. We're exhibiting.

We're going to be exhibiting at the Victorian Healthcare Week Conference. It is 18-19 October 2023 at Jeff's Shed (The Melbourne Convention and Exhibition Centre). We're booth 7. The organisers have given is a link to get free tickets . Please feel free to get them and pop-in and say hi. https://tickets.lup.com.au/vhw-2023?CAT=CAT-REGISTRATION&ref=telltouch Here is what they have to say about the conference: Victorian Healthcare Week brings together the most innovative and forward-thinking healthcare professionals in Victoria and beyond. It is a must-attend event for healthcare professionals looking to drive change and shape the future of healthcare. With 90+ speakers, 70+ exhibitors, and 60+ free-to-attend sessions across digital healthcare, aged care transformation, nursing and midwifery & patient experience, this is your opportunity to partake in and shape Australia's healthcare revolution. Form more information please go to: https://www.ahwdigital.com.au/eve