Artificial Intelligence (AI) is more than a buzzword today, making waves across various industries with its potential to revolutionize traditional processes. However, the real-life applications of AI in aged care have been few and far between, with the majority of AI advancements remaining theoretical or experimental. One of the companies breaking this mould is Tell Touch, an Australian-based feedback and complaints system for aged care providers. Tell Touch has integrated AI into its feedback management system to allow aged care providers to streamline operations, save time, and enhance their services. Let's delve into how they are making this possible. Leveraging AI for Better Communication Tell Touch has introduced AI into their system to auto-generate draft responses to feedback and complaints, correct spelling and grammar mistakes, suggest potential ways of dealing with complaints, summarize lengthy complaints for quick scanning, and analyse data for trend identification and
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An emerging issue lies within the new Quality Indicator surveys. Many organisations are turning to online survey tools, such as Survey Monkey, to make the process less burdensome. However, this approach prompts the question of data handling. Most of these survey tools are operated by US-based companies, which means that the data travels outside of Australia. So, we decided to examine whether this practice is acceptable. Every quarter, the Department of Health and Aged Care requires residential aged care providers to conduct a Quality of Life and Quality of Care Experience survey with every resident. Paper forms for these surveys are provided, yet there is a conspicuous absence of a digital alternative. Hence, providers are tasked with the digitization of these surveys, which come in three versions: self-complete, proxy-complete, and interviewer-facilitated. This process, while considerable, can undoubtedly streamline the collection, collation, scoring, and reporting of data. Therefore,
We are pleased to share that Touch has been featured in Enkindle's 2023 edition of "Top Home Care Innovations in Aged Care." This insightful report highlights the latest innovations in home care that are shaping 21st-century models, and we are glad to be identified as part of this evolving landscape. The Enkindle report aims to spotlight innovations from home care providers, industry suppliers, entrepreneurs, healthcare practitioners, and forward-thinking individuals who are contributing to the sector's development and betterment of the lives of older persons worldwide. Our feature in this year's report falls under the section "INNOVATION: CX FOR COMPETITIVE ADVANTAGE," (page 48) emphasizing the importance of customer experience (CX) in maintaining a competitive position in the aged care industry. At Touch, we understand the vital role of CX in our field. We continuously work on refining our users' experiences, improving the quality of life for our
We are proud to announce that Tell Touch, our innovative feedback management system, has been featured in the Australian Ageing Agenda . Tell Touch is making strides in the aged care sector by rolling out its services in four First Nations languages for several aged care homes in the Northern Territory. This move represents an important step towards inclusivity and accessibility in the provision of aged care services. Read the full article here: Feedback system adds Indigenous languages for NT residents We are thrilled to receive such positive recognition for Tell Touch and look forward to continuing our efforts to support diverse communities in aged care settings through the power of language and meaningful feedback.