In the realm of aged care, the importance of upholding the Charter of Aged Care Rights cannot be overstated. This charter ensures that care recipients receive safe, high-quality care, are treated with dignity, and have their identities and preferences respected. Two critical rights within this charter are the right to be listened to and understood, and the right to complain free from reprisal, with complaints dealt with fairly and promptly. Tell Touch’s Instant Feedback product plays a crucial role in helping aged care providers meet these essential rights. Be Listened To and Understood Real-Time Feedback Mechanism The Instant Feedback product from Tell Touch enables care recipients and their families to provide feedback in real-time. This immediacy ensures that their voices are heard promptly, allowing for timely interventions and adjustments in care. The platform’s user-friendly interface makes it accessible for all users, ensuring that everyone, regardless of their technical profi