In the evolving landscape of aged care, adhering to the Aged Care Quality Standards and the recommendations of the Royal Commission Interim Report is of paramount importance. However, when it comes to obtaining feedback and managing complaints, traditional survey methods simply don't meet these standards. Let's explore why surveys and instant feedback are indeed as different as apples and oranges in meeting the needs of aged care providers and their clients. 1. Timing Bias : Surveys often serve as a snapshot of a resident's experience at a specific moment in time. The drawback of this approach is that by the time surveys are conducted and results are compiled, it may be too late to remedy any issues identified. Conversely, instant feedback systems like Tell Touch allow for real-time reporting and immediate attention to concerns as they arise, providing opportunities for prompt action and resolution. 2. Memory Bias : Surveys rely on a resident's ability to recall past e...
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The co-founders of Tell Touch, Diana and Christine, were guests on the highly acclaimed "Innovate for Impact" podcast. Holding the title of the number 1 Not-for-profit podcast in Australia and New Zealand, the show is hosted by the dynamic duo of Tracey Newman and Dan Bentley. During the episode, Cooper and Brodrick delved into their unique perspectives on the aged care industry, providing valuable insights into their experiences and the integral role Tell Touch plays in transforming care delivery. Listeners were captivated as they detailed the innovative methods that are making significant strides in ensuring the happiness and well-being of the elderly in care homes. This podcast episode comes highly recommended for those in the aged care sector or anyone interested in the cutting edge of not-for-profit innovation. To listen to this enlightening conversation, please click on the following link: Listen to the Podcast Episode . Through such podcasts, Tell Touch continues to ma...
The crisis unfolding in NSW due to COVID-19 could potentially be any aged facility in Australia. While the organisation and care team are working tirelessly to manage the clinical risk, the sense of helplessness and the frustration of the families is being profiled by the media. The big learning to date is one of communication. Families need information, and they need to be able to access a feedback system outside the facility. Effective and frequent communication is critical during COVID-19. How agile is your organisation’s communication system? How would you respond to a COVID-19 outbreak?