On April 1, 2023, the National Aged Care Mandatory Quality Indicator Program (QI Program) broadened its scope to encompass six additional indicators: Activities of daily living Incontinence care Hospitalization Workforce Consumer experience Quality of life Data for the initial nine indicators can be sourced from existing care management, HR, or accounting systems. However, the last two—Consumer experience and Quality of life—present a different challenge. These indicators necessitate surveys from each care recipient twice per quarter. While the "Quality of Care Experience" and "Quality of Life" surveys are not extensive, they undoubtedly introduce a substantial time commitment. In this guide, we'll walk you through effective survey strategies, firstly utilizing Tell Touch's survey module and subsequently, using paper forms. With Tell Touch, collecting, storing, and monitoring survey results has become significantly easier. Unlike other online digital survey...
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In the spirit of NAIDOC (National Aborigines and Islanders Day Observance Committee) Week, a time dedicated to celebrating the history, culture, and achievements of Aboriginal and Torres Strait Islander peoples, we at Tell Touch are excited to share some important news. As part of our ongoing commitment to inclusivity and effective communication, we've begun a unique collaboration with Australia Regional and Remote Community Services. The aim? To translate our feedback system into four First Nation languages: Warlpiri, Pitjantjatjara, Westside Kriol, and Yolngu Matha. Why is this significant? Our feedback system is a critical tool for understanding the needs, experiences, and voices of those we serve. By offering it in more languages, especially those spoken by our First Nation peoples, we are able to amplify voices that may often go unheard. It's a vital step towards equitable service and more inclusive dialogue. Australia's First Nation languages embody rich cultural hist...