A recent study* has shed light on the transformative potential of digital platforms in aged care homes (ACHs), revolutionising the way feedback is collected and processed. The research, titled "Digital Platforms to Support Feedback Processing in Aged Care Homes," explores the effectiveness and usefulness of a digital feedback tool called Tell Touch in enhancing the quality of care provided to residents.
The study, by researchers Linden [The University of Melbourne] and Fisher [Swinburne University of Technology], aimed to investigate the impact of digital technology on resident-specific outcomes and staff perspectives in ACHs. The findings revealed insights into the potential of digital platforms to open new opportunities for aged care services.
Key findings from the study include:
This research highlights the potential of digital platforms to revolutionise aged care services, ensuring that residents receive the highest quality of care, and their voices are heard. By embracing technology and leveraging digital feedback tools, aged care providers can enhance resident satisfaction, improve care practices, and foster a more person-centred approach.
The study's findings underscore the importance of utilising digital tools to maintain two-way communication channels between residents and ACH staff, enabling care staff to address issues promptly and enhance the well-being of residents. This research serves as a call to action for aged care providers to embrace technology and invest in digital platforms that facilitate effective feedback processing. By doing so, they can create a more responsive and person-centred care environment.
To learn more about the study and its implications, find the paper at https://doi.org/10.1007/978-3-031-42112-9_5.
#AgedCare #DigitalPlatforms #FeedbackProcessing #QualityOfCare #InnovationInHealthcare
*Linden, T & Fisher, R. “Digital Platforms to Support Feedback Processing in Aged Care Homes: Friend or Foe?”, in Current and Future Trends in Health and Medical Informatics, Daimi, K., Alsadoon, A., & Reis, S (eds), Springer Nature, Switzerland, pp92-107.
The study, by researchers Linden [The University of Melbourne] and Fisher [Swinburne University of Technology], aimed to investigate the impact of digital technology on resident-specific outcomes and staff perspectives in ACHs. The findings revealed insights into the potential of digital platforms to open new opportunities for aged care services.
Key findings from the study include:
- Effectiveness: The use of digital feedback tools, such as Tell Touch, proved effective in collecting and managing feedback in ACHs. The platform enabled quick categorisation of feedback, generating reports that identified trends and areas requiring attention. This timely information facilitated the implementation of action plans to address issues before they escalated.
- Usefulness: The data gathered through the digital platform proved valuable to care staff, enabling them to improve daily care practices, listen and acknowledge resident needs, design personalised care plans, prioritise tasks, and foster stronger relationships between staff and residents.
This research highlights the potential of digital platforms to revolutionise aged care services, ensuring that residents receive the highest quality of care, and their voices are heard. By embracing technology and leveraging digital feedback tools, aged care providers can enhance resident satisfaction, improve care practices, and foster a more person-centred approach.
The study's findings underscore the importance of utilising digital tools to maintain two-way communication channels between residents and ACH staff, enabling care staff to address issues promptly and enhance the well-being of residents. This research serves as a call to action for aged care providers to embrace technology and invest in digital platforms that facilitate effective feedback processing. By doing so, they can create a more responsive and person-centred care environment.
To learn more about the study and its implications, find the paper at https://doi.org/10.1007/978-3-031-42112-9_5.
#AgedCare #DigitalPlatforms #FeedbackProcessing #QualityOfCare #InnovationInHealthcare
*Linden, T & Fisher, R. “Digital Platforms to Support Feedback Processing in Aged Care Homes: Friend or Foe?”, in Current and Future Trends in Health and Medical Informatics, Daimi, K., Alsadoon, A., & Reis, S (eds), Springer Nature, Switzerland, pp92-107.
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