Published Evaluation of Tell Touch

We are pleased to announce that and article on Tell Touch called "Digital Platforms to Support Feedback Processing in Aged Care Homes: Friend or Foe?" was published in "Current and Future Trends in Health and Medical Informatics". This is part of the "Studies in Computational Intelligence" book series. The article was authored by Tanya Linden (University of Melbourne) and Rosemary Fisher (Swinburne University of Technology). Spoiler alert: Tell Touch is a friend! You can read the full text here.

The article recognizes that we are in an era where digitalization drives industries, the healthcare sector, and particularly aged care homes. A crucial facet of healthcare is feedback, helping institutions understand their strengths, weaknesses, and areas of potential improvement. Tell Touch was recently used to study streamling feedback in aged care homes. A comprehensive evaluation of the platform was undertaken, the findings of which have been meticulously documented and published. 

A Glimpse into the Tell Touch Evaluation

The study primarily addressed a significant gap in aged care services literature in Australia: the efficacy of digital platforms in feedback collection. It honed in on Tell Touch, a platform specifically designed to capture feedback and complaints from aged care residents, ensuring that potential issues are identified before they escalate.

Key Quotes

Given the academic nature of the study, the quotes are not particularly suitable for a sales pitch, but they still paint Tell Touch in a positive light!

1. "Our study highlights the efficacy of a real-time digital feedback systems in improving care delivery and outcomes for residents in ACHs."
2. "The streamlined data collection and analysis processes of such platforms have the potential to meet accreditation requirements and enhance care services in aged care homes."
3. "The study revealed that staff readily accepted Tell Touch and had a positive attitude towards the changes facilitated by the use of this digital platform."
4. "The tool's high acceptability and usefulness, combined with the satisfaction of care staff in using it, suggest that digital feedback tools are effective and contribute to providing customised and individualised care by clearly understanding the needs of residents through feedback."